Technical Support

We consider it essential to support our customers in managing and maintaining our products. Our compressed air/chiller engineers and service centre partners provide effective and responsive specialised support via e-mail or telephone:

• the customer is guided step by step to understand the fault’s cause
• a targeted analysis ensures immediate understanding of the problem
• components that need replacement are identified in real time.

The main objective is to minimise the time between reporting and problem resolution, limiting machine downtime to a minimum. Teleservice allows considerable savings in assistance and maintenance costs without the need for travel.